Skylane Hotel Gatwick Airport Reviews

Best Western Skylane Gatwick Airport Everyting going was fine the return journey took longer as the bus service was only every 20 minutes not the usual 15. Mr Woolnough 12 Dec, 2017

Best Western Skylane Gatwick Airport yes it was good thank you hotel was as expected and transfers great Mr Wild 03 Dec, 2017

Best Western Skylane Gatwick Airport Everything was good Mrs Brunton 29 Nov, 2017

Best Western Skylane Gatwick Airport All went to plan, good directions to hotel, good night's sleep followed by good breakfast and smooth transition to airport. On return we were collected very quickly and our car was at the front of the hotel ready to drive off. Mrs Athersuch 17 Nov, 2017

Best Western Skylane Gatwick Airport all good Mrs Warnes 05 Nov, 2017

Best Western Skylane Gatwick Airport Nice hotel, good shuttle bus service which was value for money Miss Morris 03 Nov, 2017

Best Western Skylane Gatwick Airport Nice hotel, good shuttle bus service which was value for money Miss Morris 03 Nov, 2017

Best Western Skylane Gatwick Airport Everything went smoothly, no delays, hard to see where improvements could be made! Mr Stokes 25 Oct, 2017

Best Western Skylane Gatwick Airport Room was okay but pick up on return to Gatwick took 55mins. When we questioned the delay the response was very abrupt. Mr Russell 19 Oct, 2017

Best Western Skylane Gatwick Airport Pick up and facilities were OK,staff were friendly at car was ready at prescribed time unfortunately my car looked as if it was parked at a construction site very dirty.I unformed two of the staff they did offer to clean it but I declined for two reasons wanted to get home plus I did not want any paint damage to be caused. ( The car was very clean when I left it. Mr C 17 Oct, 2017

Best Western Skylane Gatwick Airport We paid a transfer fee to be picked up from Airport to Hotel and then was told we had to get a taxi which cost us £10. No problem with hotel room, breakfast not very good. Mrs Jones 16 Oct, 2017

Best Western Skylane Gatwick Airport very good and helpfull Mr Trapmore 02 Oct, 2017

Best Western Skylane Gatwick Airport Outgoing journey was fine, but coming back we had to wait nearly an hour at the airport. When we finally got back to the hotel we had to wait again as our car was blocked in, and when we got home we found a scratch on the car which wasn't there before. Mr Curtis 23 Sep, 2017

Best Western Skylane Gatwick Airport Couldn't fault anything. Very efficient in every aspect. Friendly staff too. Mrs Patel 26 Aug, 2017

Best Western Skylane Gatwick Airport Staff very helpful, hotel good value, service excellent. Mr Hutchinson 11 Aug, 2017

Best Western Skylane Gatwick Airport Very good service, excellent value for money. Mr Allison 08 Aug, 2017

Best Western Skylane Gatwick Airport Basic facilities but quite adequate for purpose. Staff helpful and friendly and made transfers very easy and smooth. It was reading that the car stayed at the hotel itself. Mrs Brooks 23 Jul, 2017

Best Western Skylane Gatwick Airport Worst airport hotel I have ever stayed in. Friends joined us for dinner and waited an hour for the first course after lots of chasing. Food just average. Waitress completely indifferent when asked what was happening. Fire alarm went off at 2am but no explanation as to why. Phoned from airport for collection and minutes but waited nearly minutes. Driver said he was not advised we needed collecting. Mr Dackombe 18 Jul, 2017

Best Western Skylane Gatwick Airport Everything went smoothly but tbh Purple Parking is still the easiest and best service for parking. Normally when we park there it would take us 2h to get home from when we land. Now it took us over 3h with overmin wait at the airport. I would be hesitant to use this service again after long flights. Miss Tulonen 16 Jul, 2017

Best Western Skylane Gatwick Airport Picked car up from u with two dents on it and reception said it wasn't them car was in marked and sent free when I arrived there not happy Mr Samuels 15 Jul, 2017

Best Western Skylane Gatwick Airport Rooms very comfortable, check in very swift but restaurant /bar very dated and scruffy but having said that we would stay again but maybe eat elsewhere Mrs Natrins 13 Jul, 2017

Best Western Skylane Gatwick Airport Excellent room for an overnight stay before an early flight. Food in the restaurant was really good will definitely recommend. Ms Fenton 08 Jul, 2017

Best Western Skylane Gatwick Airport I made a point during booking that as there were 6 people and 2 rooms booked we would have 2 cars to park. The reception told us that they only had one car down on the booking. The guy on the desk was most unhelpful he said there were no spaces available and referred me to you. I tried contacting the out of hours number given but there was no reply. Eventually my wife found the chap who assisted us with parking the cars in the hotel front. Luckily he was far more understanding. In the end he assured us we would have an extra space but there was a charge. I paid the charge and tipped the guy pounds deliberately in front of the unhelpful receptionist. So it was very stressful to start with but ended reasonably well. Mr Ward 05 Jul, 2017

Best Western Skylane Gatwick Airport The hotel room was great. The car parking however resulted in our car having numerous scratches and dints where seemingly cars were parked too close to each other and doors have been opened without any regard to the cars parked next to them. Mrs Cade 19 Jun, 2017

Best Western Skylane Gatwick Airport Driver seemed very distracted on journey to the airport resulting in at least two emergency stops. Not a comfortable trip Mrs Barnes 18 Jun, 2017

Best Western Skylane Gatwick Airport the bed was a tad uncomfortable...otherwise fab in all areas Mrs Hudson 10 Jun, 2017

Best Western Skylane Gatwick Airport All great, friendly manager, lift broken that evening so he moved me to a ground floor room with no problems. Food in restaurant was good Mrs Jones 28 May, 2017

Best Western Skylane Gatwick Airport All great, friendly manager, lift broken that evening so he moved me to a ground floor room with no problems. Food in restaurant was good Mrs Jones 28 May, 2017

Best Western Skylane Gatwick Airport Fantastic service from start to finish couldn't ask for a better service Mrs Smith 28 May, 2017

Best Western Skylane Gatwick Airport Fantastic service from start to finish couldn't ask for a better service Mrs Smith 28 May, 2017

Best Western Skylane Gatwick Airport Yes, staff at hotel were excellent and the whole booking went well. Overall it was good value for money. Mr Holliday 10 May, 2017

Best Western Skylane Gatwick Airport Yes, staff at hotel were excellent and the whole booking went well. Overall it was good value for money. Mr Holliday 10 May, 2017

Best Western Skylane Gatwick Airport Excellent hotel facilities and exceptional value for money. Would have given full marks, other than the return mini bus driver appearing intent to see if the bus would take corners on two wheels ! Mr Binmore 06 May, 2017

Best Western Skylane Gatwick Airport The coordination of the taxis or shuttle buses needs to be improved. On 3 occasions we have booked and experienced problems. So we are not sure if we would stay in your hotel again. During one incident we found your reception quite rude but then realised he was acting upon an instruction that had been wrongly communicated to us. A bit of training for your team may be all that is needed Mrs Hetherington 28 Mar, 2017

Best Western Skylane Gatwick Airport The coordination of the taxis or shuttle buses needs to be improved. On 3 occasions we have booked and experienced problems. So we are not sure if we would stay in your hotel again. During one incident we found your reception quite rude but then realised he was acting upon an instruction that had been wrongly communicated to us. A bit of training for your team may be all that is needed Mrs Hetherington 28 Mar, 2017

Best Western Skylane Gatwick Airport Hotel fine, transport to and from airport with their minibus also fine, driver helpful. Only downside was on return, man on reception rather surly and tried to charge me again for transfer, although when I told him that I had paid for the return trip on arrival and a colleague had made a note of the payment he backed off Ms Bethel 19 Mar, 2017

Best Western Skylane Gatwick Airport Hotel not bad restaurant service needs a lot of improvement decor could do with upgrading no atmosphere whatever also too many people complaining about there food. Mrs Mills 18 Dec, 2016

Best Western Skylane Gatwick Airport Service and facilities were very good Mrs Larney 19 Sep, 2016

Best Western Skylane Gatwick Airport Not asked to leave car key when checked in . Waited an hour after ordering a meal to getting it served , people were walking out . When meal came they served me salad instead of peas with gravy !!!!. On return I rang up and they sent me to a bus stop at gatwick were hotel wasn't listed and didn't say what the form of transport was . After another call they told me the hotel was listed under a completely different name at the stop (days hotel ) and in fact a taxi would pick us up !!! . Awful service from start to finish Mr Harris 16 Sep, 2016

Best Western Skylane Gatwick Airport Parking on arrival at the hotel was a problem. We waited for about 10 mins for a space to become available. Mrs Warrick 04 Sep, 2016

Best Western Skylane Gatwick Airport hotel needs updating dinner and breakfast poor on arrival at airport the hotel diver gave one of our bay to another passager at the south terminal on arrival to north terminal we discovered this and we had to go back find the other passager to get out bag what a start to out holiday Mr Back 19 Jul, 2016

Best Western Skylane Gatwick Airport We arrived at 9.30 restaurant closed no alternative offered other than walk to a garage and get ourselves a sandwich. Shuttle bus doesn't run until 6am taxi option offered but was a shambles cabs turned up to collect a party of 6 people but wouldn't take their cases claiming to have no room. We gave our cab up to help them as their flight was before ours. Waited a further 10 mins for a cab which we had to share as their seemed no system as to who they were collecting. Dr Dyson 19 Jun, 2016

Best Western Skylane Gatwick Airport Accommodation was clean and tidy, although we did not have food what i did see coming out looked & smelled good and the expressions on the people eating, they thoroughly enjoyed it. Would defiantly have food next time. Great location, staff freindly and polite. Mr Fox 23 May, 2016

Best Western Skylane Gatwick Airport Helpful staff on reception. Room very clean and modern. Very adequate for the purpose. Mr Hiller 01 May, 2016

Best Western Skylane Gatwick Airport Just so easy. Arrive park car leave keys. Go on holiday and enjoy. I would recommend working out is it is cheaper to get a taxi or use shuttle bus though. Mrs Mansfield 12 Apr, 2016

Best Western Skylane Gatwick Airport Excellent value for money to stay the night and park for the week. Short transfer to and from the airport and helpful staff. Mr Mckeown 09 Apr, 2016

Best Western Skylane Gatwick Airport as decribed Good value Mrs Dawes 25 Mar, 2016

Best Western Skylane Gatwick Airport All went very smoothly. Room was lovely and transport to and from airport was very efficient. Mrs Ingold 07 Nov, 2015

Best Western Skylane Gatwick Airport I wanted to book a hotel from which I could get a shuttle direct to the airport. I landed up having to drive from the hotel to Pueple Parking at 4.00 am. The Great Western Hotel was really comfortable with good food, and Purple parking was quick and efficient, so individually, both excellent. Marred by having to find Purple Parking and drive to it , thus having to get up earlier than expected. Don't know haw this occurred, as I thought I was booking the hotel with parking there. Mrs Nunn 28 Oct, 2015

Best Western Skylane Gatwick Airport Nice and easy to find staff were friendly and the food was excellent Mr Ellison 20 Oct, 2015

Best Western Skylane Gatwick Airport Everything perfect Mr Dew 01 Oct, 2015