Novotel Birmingham Airport Reviews

Novotel Birmingham Airport Drop process off excellent and efficient Hotel good - clean and comfortable with reasonable restaurant Pick up a bit slower than advertised (wait for shuttle) but otherwise went ok. Mr Harris 26 Jun, 2022

Novotel Birmingham Airport From getting to the car park to leaving, the service was very good and the staff very friendly and helpful. Mrs Shaw 25 Jun, 2022

Novotel Birmingham Airport Great service, great value, very secure and helpful. highly recommend ! Mr Avaient 28 Feb, 2022

Novotel Birmingham Airport Easy to book. Staff and bus drivers very friendly. Will use again Mrs Trimmer 21 Oct, 2021

Novotel Birmingham Airport Car park service was absolutely awful we will never use air parks again . customer service nonexistent don’t bother to answer phone can’t be bothered to tell us where the car is would have taken a photo if we had known. the people you employed don’t like their job stay well away from this dump Mr Small 29 Aug, 2021

Novotel Birmingham Airport The car parking was ok but the customer service at the novotel was shocking will definitely not be staying there again. Mr Jones 14 Nov, 2017

Novotel Birmingham Airport Warm welcome, comfy room and so close to the terminal. Mrs Elderfield 24 Oct, 2017

Novotel Birmingham Airport The whole process, from booking online to picking up the car at Birmingham Airport, was smooth and professional. I will use Airparks again. Mr Branagan 07 Oct, 2017

Novotel Birmingham Airport All ok Mrs Hamilton 30 Sep, 2017

Novotel Birmingham Airport Staff were helpful. Room was very disappointing and there was an unpleasant smell. The bathroom needed a 'deep clean' we feel the whole hotel is in need of a refurb. Mr Ashurst 20 Sep, 2017

Novotel Birmingham Airport Didn't meet any staff at all Mrs Baxter 12 Sep, 2017

Novotel Birmingham Airport Everything was very efficient. The joining instructions were clear and transfers to and from the hotel were good. The Novotel was very convenient for an early morning flight Mrs Roberts 09 Sep, 2017

Novotel Birmingham Airport Hassle free airport parking and hotel. Easy to book, quick drop off and collection of car, hotel was superbly located and we had a very comfortable stay. Mrs Evans 08 Sep, 2017

Novotel Birmingham Airport Very happy - ashamed the car park is mins away from the airport Mr Willoughby 31 Aug, 2017

Novotel Birmingham Airport Staff helpful. All service good but with five cases/bags it is a little awkward dragging over to the parking area, Previously picked up in the drop point? If I had of known that we would have to walk to the car park I would have booked a slot there and saved the valet fee and will do this in future. Mr Maddrell 30 Aug, 2017

Novotel Birmingham Airport The transfer from Airparks to the airport was ok although it was quite a long way off - The 'meet and greet' that I had paid extra for was a disaster, we waited at the valet parking office as instructed but the driver of our car did not announce his arrival, he just sat and waited in the car for us to find him, the car park was very busy..... we were not happy due to the long wait and lack of 'greet' Mr Beach 28 Aug, 2017

Novotel Birmingham Airport Very easy, very helpful and very comfortable, all at a reasonable price. Thank you Mr Benjamin 23 Aug, 2017

Novotel Birmingham Airport Excellent service once again. The VIP meet and greet is a fantastic service as we can arrive back in the UK and be quickly in our clean car on our way home. Mr Anderson 16 Aug, 2017

Novotel Birmingham Airport Parking was easy, very helpful staff, especially when returning late at night. Mr Spiers 10 Aug, 2017

Novotel Birmingham Airport everything was very smooth from check in and drop off to collection again,good nights sleep too Mrs Rothery 07 Aug, 2017

Novotel Birmingham Airport Lovely hotel, perfect location, very clean rooms Mrs Bointon 04 Aug, 2017

Novotel Birmingham Airport Very good value especially as included hotel as well. Transfers to airport good with friendly drivers. Easy pick up of car. Mr Markie 02 Aug, 2017

Novotel Birmingham Airport Great , very friendly staff and on time . Excellent Mr Brooks 31 Jul, 2017

Novotel Birmingham Airport Everything went very smoothly and there were no problems. Staff were very polite and efficient. It is an excellent service. Mr Thomas 25 Jul, 2017

Novotel Birmingham Airport Yes excellent Mr Birkin 24 Jul, 2017

Novotel Birmingham Airport Everything went very well Mr Davies 29 Jun, 2017

Novotel Birmingham Airport Very good, well organised and the hotel was great. All went very smoothly. Well done Mr Aitken 15 Jun, 2017

Novotel Birmingham Airport all good Mrs Jackson 16 May, 2017

Novotel Birmingham Airport all good Mrs Jackson 16 May, 2017

Novotel Birmingham Airport Everything fine except couldn't programme your post code into the sat nav Mr Brown 18 Apr, 2017

Novotel Birmingham Airport Everything fine except couldn't programme your post code into the sat nav Mr Brown 18 Apr, 2017

Novotel Birmingham Airport Very well organised, excellent customer services .Made our holiday start and finish smoothly. Mrs Manning 16 Apr, 2017

Novotel Birmingham Airport All very good except could do with a map to get back to nearby Motorway Mrs Jones 15 Apr, 2017

Novotel Birmingham Airport Enjoyed our stay before ouram flight the next day. Helpful staff, lovely comfortable beds with squishy pillows and spotlessly clean. Mrs Iggulden 09 Apr, 2017

Novotel Birmingham Airport Very smooth and quick transition from Airparks to the Airport and Airport back to Airparks. Mrs Upadhyay 03 Apr, 2017

Novotel Birmingham Airport Very smooth and quick transition from Airparks to the Airport and Airport back to Airparks. Mrs Upadhyay 03 Apr, 2017

Novotel Birmingham Airport Transfer was further away than expected, but easy enough. Mr Barber 05 Jan, 2017

Novotel Birmingham Airport Everything was fine, and staff very friendly and helpful. Slight glitch when you brought our car to meet us - we did not realise where it was - instructions on the little card said to wait at the PayStation. Can it be made clearer on the documentation as to where the car is likely to be, perhaps with a map? Mr Bradshaw 01 Jan, 2017

Novotel Birmingham Airport Everything ran like clockwork. Great hotel, regular buses, great price. Thank you Mr Tubbs 21 Dec, 2016

Novotel Birmingham Airport Fantastic, easy stress free parking and dropping off at terminal. Miss Cannon 18 Dec, 2016

Novotel Birmingham Airport Excellent service from staff as always, buses always on time and easily accessible. Mr Thomas 18 Sep, 2016

Novotel Birmingham Airport No improvement needed a first class service in every way and I would have no hesitation in recommending you to anyone. Mrs Saunders 17 Sep, 2016

Novotel Birmingham Airport Confusion on return as to which bus to catch - and some delay in the bus arriving (it was raining!) Mr Cowell 14 Sep, 2016

Novotel Birmingham Airport All was fine. Mr Pitblado 14 Sep, 2016

Novotel Birmingham Airport Road directions from M42 could have been better. Al else was fine. Mr Pitblado 10 Sep, 2016

Novotel and breakfast Birmingham Airport Good value parking and hotel deal. Easy drop off and pick up. Friendly and helpful staff. Mr John 07 Sep, 2016

Novotel Birmingham Airport Did exactly what it said on the tin! Mr Canhye-Smith 05 Sep, 2016

Novotel Birmingham Airport First Class Mr Cassimer 29 Aug, 2016

Novotel Birmingham Airport Staff efficient and professional. Smooth process overall. Mrs Farr 27 Aug, 2016

Novotel Birmingham Airport Staff Is very helpful, but it is a bit far from airport Mr Fushiki 24 Aug, 2016

Novotel Birmingham Airport Excellent service Mr Kizis 15 Aug, 2016

Novotel Birmingham Airport Yes Mr Lutton 13 Aug, 2016

Novotel Birmingham Airport A few flights had obviously just landed therefore a number of buses were needed, we were lucky enough to get on the first bus however there were a number of people left waiting. A sign would be useful to know how long until the next bus or if a further bus is being sent. Mrs Williams 25 Jul, 2016

Novotel Birmingham Airport Checked in no problems. Staff really helpful. Had a lovely evening meal. We have used this Hotel previously and will definitely do this again Mrs Williams 19 Jul, 2016

Novotel Birmingham Airport Arriving late and exhausted after issues with the motorway I parked in what I thought was the correct spot only to be told ( after the attendant watched me struggle with a very large suitcase ) that I was in the wrong space and I was required to move the car. There were no other travellers at this time it was 01:00. I then had to go through a very confusing almost self-service key drop off into a box of some sort when the attendant who had requested I move the car immediately retrieved the keys from the other side of the box! Clearly there had been no urgency for me to move the car in the first instance... On return, collection was very much self-service involving boxes etc., but the day team were brilliant and helped me through the whole process. The system was too complicated for the small hours of the morning and I will be paying extra in future to park closer to the airport where things are more straightforward. Mrs Daniels 14 Jul, 2016

Novotel Birmingham Airport Staff were very helpful when I left my iPod in the car. They organised to get it to me via one of the buses. Queueing at the airport was a bit hit and miss. Might be worth having a defined sign for each company? Mr Solomon 10 Jul, 2016

Novotel Birmingham Airport excellent service Mr Collins 25 Jun, 2016

Novotel Birmingham Airport Quick and efficient. Friendly staff Mrs Mainwaring-Parr 16 Jun, 2016

Novotel Birmingham Airport Clean hotel . Family room very very small once family and luggage in there. Staff said take a trolley with your luggage to the room and leave it there, ended up hot and stressed struggling to get the trolley and cases into the lift. Trolley does not fit into the room!! Mrs Bonfield 16 Jun, 2016

Novotel Birmingham Airport Reception were helpful, picking up the car was easy with the bar code system Mrs Wyrwoll 14 Jun, 2016

Novotel and breakfast Birmingham Airport Have used Airparks many times, they seem pretty well organised, good clean friendly service. What more can you ask ? Mrs Cooper 06 Jun, 2016

Novotel Birmingham Airport Very helpful staff Mr Griffiths 05 Jun, 2016

Novotel Birmingham Airport Return key collect new from our last holiday but staff very helpful to show new operation Mr Smith 30 May, 2016

Novotel Birmingham Airport All the staff were helpful and efficient. The processes of parking and collection were completed quickly without any problems. The new reception area is a great improvement Mr Green 24 May, 2016

Novotel Birmingham Airport Excellent location for overnight stop before flight. Room overlooking airport terminal was amazingly quiet (triple glazing. Hotel room was modern, comfortable and clean. Excellent value for money. Mr Caves 20 May, 2016

Novotel Birmingham Airport It was all great, staff lovely. Coffee machines, toilets, easy to check in and out. Mrs Perry 15 May, 2016

Novotel Birmingham Airport Excellent friendly service polite and very helpful Mr Devereux 07 May, 2016

Novotel Birmingham Airport had dificulty finding you from directions given Mrs Lutman 26 Apr, 2016

Novotel Birmingham Airport Very easy to use. Staff were friendly and helpful. No waiting around or hauling luggage. Great to get off plane and into car straight away would definitely use again Mr Forster 19 Apr, 2016

Novotel Birmingham Airport Great service. Only drawback is waiting for bus to take you to and from airport as carpark a 10 min drive away. You could pay extra £30 to have car delivered to airport which I would probably consider next time as waiting for a bus to get car after a long flight not ideal. Mrs Hooper 09 Apr, 2016

Novotel Birmingham Airport A very efficient, professional and trustworthy service - I would definitely use Aitparks again. Mr Saffhill 07 Apr, 2016

Novotel Birmingham Airport No problems Car park easy to find with fast check in.short ride to airport.Rang on return and car delivered to airport promotoy. Think that £ 25 is a but steep for this service but it did save time and effort, think concession could be made to returning customers but all in all a service I would recomnend Mr Gibbon 06 Mar, 2016

Novotel Birmingham Airport Excellent. Everything was easy and worked very well. Always love the Novtel, and car drop off timing was perfect. Still can't quite believe we can touch down and be in our car within the hour - awesome! Mr Lugg 06 Mar, 2016

Novotel Birmingham Airport Just the job for a good night's sleep before an early flight. REALLY comfy bed and well equipped room. Mr Eldridge 18 Feb, 2016

Novotel Birmingham Airport Yes. Meet and Greet was brilliant. Mrs Burrows 17 Feb, 2016

Novotel Birmingham Airport Smooth, easy to use service and our car was outside the airport just as we arrived. Mrs Jones 01 Feb, 2016

Novotel Birmingham Airport All very good, only complaint was a crazy price of wine at the Novotel. Astronomical ! Dr Law 31 Jan, 2016

Novotel Birmingham Airport Bit of a wait for the bus coming back Dr Hughes 13 Jan, 2016

Novotel Birmingham Airport Everything went smoothly and staff were very helpful. Mr Bradshaw 02 Jan, 2016

Novotel Birmingham Airport Yes Miss Larman 01 Jan, 2016

Novotel and breakfast Birmingham Airport No fuss, no problems, efficient. Little disconcerted to find oily finger marks on car in 3 or 4 places, but it was easy to be rid of them. Mr Cochrane 31 Dec, 2015

Novotel Birmingham Airport Everything went very smoothly. Easy to book, drive straight in to the carpark right next to the terminal. Returning was very easy too, pop the card in the exit barrier and off we go. All pre-paid, automatic, and no hassles. Mr O'brien 16 Dec, 2015

Novotel Birmingham Airport Transition to and from airport great. No instruction of how to gain access to Novotel from drop off point. I was expexting to be dropped off outside the hotel. Mr James 10 Dec, 2015

Novotel Birmingham Airport what is there to say first class service no delay very friedly and helpful staff will use again Mr Jones 15 Nov, 2015

Novotel Birmingham Airport We were very impressed with the service ,we had been delayed at Shalm Airport and arrived very late home , but we still received excellent and friendly device Mr Dowling 10 Nov, 2015

Novotel Birmingham Airport all aspects of event was excellent Mr Groves 15 Oct, 2015

Novotel Birmingham Airport Hotel was fine.No problems. It was the bus (particularly on the return journey) that was far too crowded and some people had to be left behind at the airport to await the next bus. Mr Girling 11 Oct, 2015